{"xsrfToken":"3f9e76b5bfcdfa62f7c4ca4b7968685dacbd4889_lout","branding":{"id":"4","key":"iefj","name":"Excel-like Bulk Issue Editor for Jira","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/8","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#51528c","headerLinkHoverBGColor":"#51528c","headerBadgeColor":"#51528c"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a458556e-8b6a-440e-b624-931564d594ae/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZTYwOWI4Yi00ZDA5LTQzMDktOTRhMC1iZGQ4NTRhNDZlMTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE0NTg1NTZlLThiNmEtNDQwZS1iNjI0LTkzMTU2NGQ1OTRhZSI6WyJyZWFkIl19LCJleHAiOjE3MzIxODEzNTMsIm5iZiI6MTczMjE4MDc1M30.bSu8RN_hYVKtz2xshZoGPj5MkU9julpLmhNqu8Am7kA&client=9e609b8b-4d09-4309-94a0-bdd854a46e16&mode=fit","logoId":"a458556e-8b6a-440e-b624-931564d594ae","isLogoAvailable":true,"helpCenterTitle":"Ricksoft Help Center","sharedPortalName":"Ricksoft Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Ricksoft Help Center","sharedPortalName":"Ricksoft Help Center","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#242269","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"4","key":"iefj","projectId":10200,"serviceDeskId":4,"name":"Excel-like Bulk Issue Editor for Jira","description":"<p>Raise a support request for Excel-like Bulk Issue Editor for Jira.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"131","name":"Customer Support for Cloud","descriptionHtml":"","callToAction":"Customer Support for Cloud","introHtml":"<p>For person who has a paid license of Excel-like Bulk Issue Editor for Jira Cloud.</p>","icon":13103,"iconUrl":"https://ricksoft-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13103","groups":[43],"key":""},{"id":"143","name":"Customer Support for Data Center","descriptionHtml":"","callToAction":"Customer Support for Data Center","introHtml":"<p>For person who has a paid license of Excel-like Bulk Issue Editor for Jira Data Center.</p>","icon":13103,"iconUrl":"https://ricksoft-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13103","groups":[47],"key":""},{"id":"130","name":"Evaluation Support for Cloud","descriptionHtml":"","callToAction":"Evaluation Support for Cloud","introHtml":"<p>For person who has an evaluation license of Excel-like Bulk Issue Editor for Jira Cloud.</p>","icon":13125,"iconUrl":"https://ricksoft-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13125","groups":[43],"key":""},{"id":"144","name":"Evaluation Support for Data Center","descriptionHtml":"","callToAction":"Evaluation Support for Data Center","introHtml":"<p>For person who has an evaluation license of Excel-like Bulk Issue Editor for Jira Data Center.</p>","icon":13125,"iconUrl":"https://ricksoft-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13125","groups":[47],"key":""},{"id":"258","name":"Product Demo Request","descriptionHtml":"","callToAction":"Product Demo Request","introHtml":"<p>For person that want to request a live demo. Subjected to team's availability.</p>","icon":13487,"iconUrl":"https://ricksoft-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13487","groups":[47,43],"key":""},{"id":"14","name":"Customer Support","descriptionHtml":"","callToAction":"Customer Support","introHtml":"","icon":12127,"iconUrl":"https://ricksoft-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12127","groups":[],"key":""},{"id":"128","name":"Customer Support for Server","descriptionHtml":"","callToAction":"Customer Support for Server","introHtml":"<p>For person who has a paid license of Excel-like Bulk Issue Editor for Jira Server.</p>","icon":13103,"iconUrl":"https://ricksoft-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13103","groups":[],"key":""},{"id":"15","name":"Evaluation Support","descriptionHtml":"","callToAction":"Evaluation Support","introHtml":"<p>For person who has a Evaluation License.</p>","icon":12132,"iconUrl":"https://ricksoft-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12132","groups":[],"key":""},{"id":"129","name":"Evaluation Support for Server","descriptionHtml":"","callToAction":"Evaluation Support for Server","introHtml":"<p>For person who has an evaluation license of Excel-like Bulk Issue Editor for Jira Server.</p>","icon":13125,"iconUrl":"https://ricksoft-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13125","groups":[],"key":""},{"id":"138","name":"Mail","descriptionHtml":"","callToAction":"Mail","introHtml":"","icon":12132,"iconUrl":"https://ricksoft-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12132","groups":[],"key":""}],"reqGroups":[{"id":43,"name":"I am using Cloud"},{"id":47,"name":"I am using Data Center"}],"orderMapping":{"47":[258,144,143],"43":[258,130,131],"9":[14,15]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3c199f9a-a5ce-3414-926a-e54e27c56146","appLinkName":"System Confluence","appLinkUrl":"https://ricksoft-support.atlassian.net/wiki","spaceKey":"SSFJ","spaceName":"Excel-like Issue Editor for Jira","spaceUrl":"https://ricksoft-support.atlassian.net/wiki/spaces/SSFJ","isServer":false},"labels":[],"projectKey":"IEFJ","serviceDeskId":4,"kbLinkDomainURLs":["https://ricksoft-support.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IEFJ","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZTYwOWI4Yi00ZDA5LTQzMDktOTRhMC1iZGQ4NTRhNDZlMTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMjAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxODE5NTMsIm5iZiI6MTczMjE4MDc1M30.CvlJlcmoMTWRlkw44IXLtwsztw9tJX6oeGlAzuZmZXg","targetCollection":"upload-project-10200","endpointUrl":"https://api.media.atlassian.com","clientId":"9e609b8b-4d09-4309-94a0-bdd854a46e16","tokenDurationInMins":20}},"reqCreate":{"id":130,"projectId":10200,"form":{"name":"Evaluation Support for Cloud","descriptionHtml":"","callToAction":"Evaluation Support for Cloud","intro":"<p>For person who has an evaluation license of Excel-like Bulk Issue Editor for Jira Cloud.</p>","instructions":"","icon":13125,"iconUrl":"https://ricksoft-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13125","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Please describe what you need in one sentence.","descriptionHtml":"<p>Please describe what you need in one sentence.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["3"],"values":[{"value":"1","label":"Blocker","selected":false,"children":[]},{"value":"2","label":"Critical","selected":false,"children":[]},{"value":"3","label":"Major","selected":false,"children":[]},{"value":"4","label":"Minor","selected":true,"children":[]},{"value":"5","label":"Trivial","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10024","fieldConfigId":"10124","label":"Support Number (SEN or Entitlement number)","description":"Please enter the license SEN of Excel-like Issue Editor for Jira.","descriptionHtml":"<p>Please enter the license SEN of Excel-like Issue Editor for Jira.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"versions","fieldId":"versions","fieldConfigId":"","label":"Affects Version/s","description":"Please select the version of your Excel-like Issue Editor for Jira.","descriptionHtml":"<p>Please select the version of your Excel-like Issue Editor for Jira.</p>","required":false,"displayed":false,"presetValues":["14500"],"values":[{"value":"15345","label":"2.0 Data Center","selected":false,"children":[]},{"value":"15340","label":"1.21 Data Center ","selected":false,"children":[]},{"value":"15339","label":"1.21 Server","selected":false,"children":[]},{"value":"15338","label":"1.20 Data Center","selected":false,"children":[]},{"value":"15337","label":"1.20 Server","selected":false,"children":[]},{"value":"15328","label":"1.19.0 Server","selected":false,"children":[]},{"value":"15327","label":"1.19.0 Data Center","selected":false,"children":[]},{"value":"15326","label":"1.18.0 Server","selected":false,"children":[]},{"value":"15325","label":"1.18.0 Data Center","selected":false,"children":[]},{"value":"15322","label":"1.17.1 Server","selected":false,"children":[]},{"value":"15321","label":"1.17.1 Data Center","selected":false,"children":[]},{"value":"15316","label":"1.17.0 Server","selected":false,"children":[]},{"value":"15315","label":"1.17.0 Data Center","selected":false,"children":[]},{"value":"15312","label":"1.16.0 Data Center","selected":false,"children":[]},{"value":"15311","label":"1.16.0 Server","selected":false,"children":[]},{"value":"15304","label":"1.15.0 Data Center","selected":false,"children":[]},{"value":"15303","label":"1.15.0 Server","selected":false,"children":[]},{"value":"15302","label":"1.14.0 Data Center","selected":false,"children":[]},{"value":"15301","label":"1.14.0 Server","selected":false,"children":[]},{"value":"15298","label":"1.13.0 Data Center","selected":false,"children":[]},{"value":"15297","label":"1.13.0 Server","selected":false,"children":[]},{"value":"15290","label":"1.12.2 Data Center","selected":false,"children":[]},{"value":"15289","label":"1.12.2 Server","selected":false,"children":[]},{"value":"15288","label":"1.12.1 Data Center","selected":false,"children":[]},{"value":"15287","label":"1.12.1 Server","selected":false,"children":[]},{"value":"15267","label":"1.12.0 Data Center","selected":false,"children":[]},{"value":"15266","label":"1.12.0 Server","selected":false,"children":[]},{"value":"15265","label":"1.11.1 Data Center","selected":false,"children":[]},{"value":"15264","label":"1.11.1 Server","selected":false,"children":[]},{"value":"15261","label":"1.11.0 Server","selected":false,"children":[]},{"value":"15260","label":"1.11.0 Data Center","selected":false,"children":[]},{"value":"15229","label":"1.10.0","selected":false,"children":[]},{"value":"15220","label":"1.9.2","selected":false,"children":[]},{"value":"15217","label":"1.9.1","selected":false,"children":[]},{"value":"15211","label":"1.9.0","selected":false,"children":[]},{"value":"15207","label":"1.8.4.1","selected":false,"children":[]},{"value":"15204","label":"1.8.3.1","selected":false,"children":[]},{"value":"15201","label":"1.8.2","selected":false,"children":[]},{"value":"15100","label":"1.8.1","selected":false,"children":[]},{"value":"15001","label":"1.8.0","selected":false,"children":[]},{"value":"15000","label":"1.7.3","selected":false,"children":[]},{"value":"14500","label":"Cloud","selected":false,"children":[]},{"value":"14800","label":"1.7.2","selected":false,"children":[]},{"value":"14601","label":"1.7.1","selected":false,"children":[]},{"value":"14000","label":"1.7.0","selected":false,"children":[]},{"value":"13700","label":"1.6.0","selected":false,"children":[]},{"value":"13400","label":"1.5.0","selected":false,"children":[]},{"value":"13201","label":"1.4.0","selected":false,"children":[]},{"value":"12900","label":"1.3.5","selected":false,"children":[]},{"value":"12801","label":"1.3.4","selected":false,"children":[]},{"value":"12800","label":"1.3.3","selected":false,"children":[]},{"value":"12500","label":"1.3.2","selected":false,"children":[]},{"value":"12300","label":"1.3.1","selected":false,"children":[]},{"value":"12100","label":"1.3.0","selected":false,"children":[]},{"value":"12004","label":"1.2.1","selected":false,"children":[]},{"value":"12003","label":"1.2.0","selected":false,"children":[]},{"value":"12002","label":"1.1.6","selected":false,"children":[]},{"value":"12001","label":"1.1.5","selected":false,"children":[]},{"value":"12000","label":"1.1.4","selected":false,"children":[]},{"value":"11501","label":"1.0.0","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"environment","fieldId":"environment","fieldConfigId":"","label":"Environment","description":"For example, your operating system, software platform or hardware specifications, are. Please include as appropriate for the issue.","descriptionHtml":"<p>For example, your operating system, software platform or hardware specifications, are. Please include as appropriate for the issue.</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please enter the more details here.","descriptionHtml":"<p>Please enter the more details here.</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Want faster, more accurate help? Upload screenshots or videos that show your issue and where it happened.","descriptionHtml":"<p>Want faster, more accurate help? Upload screenshots or videos that show your issue and where it happened.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/130","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/130","calendarParams":{"firstDay":0,"date":"2024-11-21T01:19:13-0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3c199f9a-a5ce-3414-926a-e54e27c56146","appLinkName":"System Confluence","appLinkUrl":"https://ricksoft-support.atlassian.net/wiki","spaceKey":"SSFJ","spaceName":"Excel-like Issue Editor for Jira","spaceUrl":"https://ricksoft-support.atlassian.net/wiki/spaces/SSFJ","isServer":false},"labels":["eie-cloud-kb"],"projectKey":"IEFJ","serviceDeskId":4,"kbLinkDomainURLs":["https://ricksoft-support.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZTYwOWI4Yi00ZDA5LTQzMDktOTRhMC1iZGQ4NTRhNDZlMTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMjAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxODE5NTMsIm5iZiI6MTczMjE4MDc1M30.CvlJlcmoMTWRlkw44IXLtwsztw9tJX6oeGlAzuZmZXg","targetCollection":"upload-project-10200","endpointUrl":"https://api.media.atlassian.com","clientId":"9e609b8b-4d09-4309-94a0-bdd854a46e16","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}