Support policy
Ricksoft supports
...
apps as long as their host product version was the third latest long-term support or later.
The third latest long-term support version is Jira 9.4 and Confluence 7.13, for example, as of )
Ricksoft does not support apps if the trouble is caused explicitly by the Jira EOS version
References
For Atlassian products' end of life policy, please see the below page:
You can find the Atlassian’s long-term support version on the below pages:
Support portal
For versions that are supported, customers can raise issues via https://www.ricksoft-inc.com/support. If a bug is discovered, it will be prioritized based on our Ricksoft Bug Fixing Policy and may require you to upgrade to the version which includes the fix.
Host product (Jira/Confluence) compatibility
With We observe the same policy as support, our product provides compatibility with their host product such as Jira and Confluence as long as they are supported. for host product compatibility as the support policy above.
See the Marketplace version history page for the details:
Version history | |
|---|---|
WBS Gantt-Chart for Jira | https://marketplace.atlassian.com/apps/1211768/wbs-gantt-chart-for-jira/version-history |
Excel-like Issue Editor for Jira | https://marketplace.atlassian.com/apps/1214580/excel-like-issue-editor-for-jira/version-history |
Alfresco connector for Jira | https://marketplace.atlassian.com/apps/1215364/alfresco-connector-for-jira/version-history |
Alfresco connector for Confluence | https://marketplace.atlassian.com/apps/1215688/alfresco-connector-for-confluence/version-history |