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Question

When using the Jira Field Mapping feature, why can't I see the specific field I want to add?

Answer

First thing is to check if the field you’re trying to add is supported:

	Jira field → Cell	Cell → Jira field
Supported Fields	Text Field Number Field Single select Multi select Attachments User Fields Issue Fields (Status, Priority) Date Fields Date & Time Fields	Text Field Numbers Field Multi Select User Fields Priority Field CheckBox Field RadioButton Field Labels Field

If the field is supported but still not visible, it’s likely because the field hasn’t been added to the issue screen for that specific issue type. Here’s how it works:

When mapping a field from the issue view, the app will look for this field in the Edit issue screen.
When mapping a field from the template, the app will look for this field in the Create issue screen.

To resolve this, ensure the field is added to the appropriate issue screen. Once added, you should be able to see and select the field as expected.

For more details on this feature, refer to our documentation: Jira Field Mapping

And, for any other inquiries or issues, please reach out to us at our Ricksoft Support webpage. We will be happy to help you!