Support policy
Ricksoft supports their add-ons as long as Atlassian supports its base apps such as Jira or Confluence, which customers use the add-ons with.
For Atlassian products' end of life policy, please see the below page:
For versions that are supported, customers can raise issues via https://www.ricksoft-inc.com/support. If a bug is discovered, it will be prioritized based on our Ricksoft Bug Fixing Policy and may require you to upgrade to the version which includes the fix.
Host product (Jira/Confluence) compatibility
With the same policy as support, our product provides compatibility with their host product such as Jira and Confluence as long as they are supported. See the Marketplace version history page for the details:
Version history | |
|---|---|
WBS Gantt-Chart for Jira | https://marketplace.atlassian.com/apps/1211768/wbs-gantt-chart-for-jira/version-history |
Excel-like Issue Editor for Jira | https://marketplace.atlassian.com/apps/1214580/excel-like-issue-editor-for-jira/version-history |
Alfresco connector for Jira | https://marketplace.atlassian.com/apps/1215364/alfresco-connector-for-jira/version-history |
Alfresco connector for Confluence | https://marketplace.atlassian.com/apps/1215688/alfresco-connector-for-confluence/version-history |