{"xsrfToken":"68b840669fcb2e20d69927fd76af7bc80d6e474b_lout","branding":{"id":"36","key":"scfj","name":"Secure Custom Fields for Jira","portalBaseUrl":"/servicedesk/customer/portal/36","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/36/14","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#393a70","headerLinkHoverBGColor":"#393a70","headerBadgeColor":"#393a70"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a458556e-8b6a-440e-b624-931564d594ae/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZTYwOWI4Yi00ZDA5LTQzMDktOTRhMC1iZGQ4NTRhNDZlMTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE0NTg1NTZlLThiNmEtNDQwZS1iNjI0LTkzMTU2NGQ1OTRhZSI6WyJyZWFkIl19LCJleHAiOjE3MTM1OTA1NTksIm5iZiI6MTcxMzU4OTk1OX0.Xm7D_GI0LGtLYWPsr_hq0oTKp-aCPlHkY8ydalC66-8&client=9e609b8b-4d09-4309-94a0-bdd854a46e16&mode=fit","logoId":"a458556e-8b6a-440e-b624-931564d594ae","isLogoAvailable":true,"helpCenterTitle":"Ricksoft Help Center","sharedPortalName":"Ricksoft Help Center","userInitialAnnouncementHeader":"Attention: End of Service notification for WBS Gantt-Chart and Excel-like Bulk Issue Editor for Jira Server","userInitialAnnouncementMessageWiki":"<p>Starting February 15th, 2024, following Atlassian’s <a href=\"https://www.atlassian.com/blog/announcements/journey-to-cloud\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">end the sale and support of Server offerings</a>, Sales and Support for the aforementioned applications will be terminated.</p>\n<p>Although the applications will continue to work in the last version provided, migrating to Data Center or Cloud is recommended to maintain latest faetures, security patches and support services.</p>\n<p>For more information and recommended migration paths, please take a look at our <a href=\"https://www.ricksoft-inc.com/post/atlassian-journey-to-cloud-what-it-means-for-ricksoft-customers/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Blog Post</a>.</p>","translations":{"en-US":{"helpCenterTitle":"Ricksoft Help Center","sharedPortalName":"Ricksoft Help Center","announcementHeader":"Attention: End of Service notification for WBS Gantt-Chart and Excel-like Bulk Issue Editor for Jira Server","announcementMessage":"Starting February 15th, 2024, following Atlassian’s [end the sale and support of Server offerings|https://www.atlassian.com/blog/announcements/journey-to-cloud], Sales and Support for the aforementioned applications will be terminated.\n\nAlthough the applications will continue to work in the last version provided, migrating to Data Center or Cloud is recommended to maintain latest faetures, security patches and support services.\n\nFor more information and recommended migration paths, please take a look at our [Blog Post|https://www.ricksoft-inc.com/post/atlassian-journey-to-cloud-what-it-means-for-ricksoft-customers/].","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#242269","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"36","key":"scfj","projectId":11025,"serviceDeskId":36,"name":"Secure Custom Fields for Jira","description":"<p>Welcome! You can raise a request for Secure Custom Fields for Jira using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/36","onlyPortal":false,"reqTypes":[{"id":"252","name":"Customer Support for Cloud","descriptionHtml":"","callToAction":"Customer Support for Cloud","introHtml":"<p>For the person who has a paid license of Secure Custom Fields for Jira Cloud.</p>","icon":13103,"iconUrl":"https://ricksoft-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13103","groups":[70],"key":""},{"id":"253","name":"Evaluation Support for Cloud","descriptionHtml":"","callToAction":"Evaluation Support for Cloud","introHtml":"<p>For the person who is evaluating Secure Custom Fields for Jira Cloud.</p>","icon":13125,"iconUrl":"https://ricksoft-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13125","groups":[70],"key":""},{"id":"235","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":13451,"iconUrl":"https://ricksoft-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13451","groups":[],"key":""},{"id":"232","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":13460,"iconUrl":"https://ricksoft-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13460","groups":[],"key":""},{"id":"234","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":13473,"iconUrl":"https://ricksoft-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13473","groups":[],"key":""},{"id":"233","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":13465,"iconUrl":"https://ricksoft-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13465","groups":[],"key":""},{"id":"236","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":13469,"iconUrl":"https://ricksoft-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13469","groups":[],"key":""},{"id":"237","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":13459,"iconUrl":"https://ricksoft-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13459","groups":[],"key":""},{"id":"238","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":13463,"iconUrl":"https://ricksoft-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13463","groups":[],"key":""},{"id":"231","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":13444,"iconUrl":"https://ricksoft-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13444","groups":[],"key":""}],"reqGroups":[{"id":70,"name":"General"}],"orderMapping":{"70":[253,252]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3c199f9a-a5ce-3414-926a-e54e27c56146","appLinkName":"System Confluence","appLinkUrl":"https://ricksoft-support.atlassian.net/wiki","spaceKey":"SCFJ","spaceName":"Secure Custom Fields for Jira","spaceUrl":"https://ricksoft-support.atlassian.net/wiki/spaces/SCFJ","isServer":false},"labels":[],"projectKey":"SCFJS","serviceDeskId":36,"kbLinkDomainURLs":["https://ricksoft-support.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":36,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SCFJS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZTYwOWI4Yi00ZDA5LTQzMDktOTRhMC1iZGQ4NTRhNDZlMTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExMDI1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MTM1OTExNTksIm5iZiI6MTcxMzU4OTk1OX0.NfGuYB2qskMOBS8PsbZv3P93DA4tQ0Uoq_Hr6GM6RiA","targetCollection":"upload-project-11025","endpointUrl":"https://api.media.atlassian.com","clientId":"9e609b8b-4d09-4309-94a0-bdd854a46e16","tokenDurationInMins":20}},"sharedPortal":{"name":"Ricksoft Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://ricksoft-support.atlassian.net/wiki","kbLinkDomainURLs":["https://ricksoft-support.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}